Deposits and Payments
To confirm your reservation at Terralong Terrace Apartments:
- Bookings made 15 or more days before arrival require a deposit equal to the first night’s accommodation.
- Bookings made within 14 days of arrival require full payment at the time of booking.
- The remaining balance for bookings made 15 or more days before arrival is due 14 days before arrival. We will send an automatic payment request by email.
- Credit card payments are processed securely through Windcave.
- Bank transfer may be available by prior arrangement for bookings made sufficiently far in advance.
Cancellations & Refunds
We aim to provide guests with reasonable flexibility while allowing sufficient time to rebook apartments following a cancellation.
Standard Dates
- Cancel seven or more days before arrival: full refund, including any deposit paid.
- Cancel within seven days of arrival: payments are non-refundable, subject to your rights under Australian Consumer Law.
Peak Periods
- Cancel 14 or more days before arrival: full refund, including any deposit paid.
- Cancel within 14 days of arrival: payments are non-refundable, subject to your rights under Australian Consumer Law.
Peak periods are 24 December to 27 January inclusive, the Easter long weekend and NSW public-holiday long weekends.
The cancellation conditions applying to your stay will be displayed when you book and confirmed in your reservation confirmation. Please contact us before booking if you are unsure whether your dates fall within a peak period.
Modifications
We will assist with changes to booking dates where possible. Changes are subject to availability, current rates, minimum-stay requirements and the cancellation conditions applying to the reservation. Please contact us as early as possible if your plans change.
Requesting a cancellation
To request a cancellation, please submit our Cancellation Form.
