To request cancellation of a booking, please complete this form.
For standard dates, cancellations made at least seven days before arrival receive a full refund. For peak periods, cancellations made at least 14 days before arrival receive a full refund.
Payments are non-refundable when cancellation is requested fewer than seven days before arrival on standard dates, or fewer than 14 days before arrival during peak periods, subject to your rights under Australian Consumer Law.
Peak periods are 24 December to 27 January inclusive, the Easter long weekend and NSW public-holiday long weekends. Please review our Cancellation Policy for full details.
For changes to an existing booking, please contact us directly.
We aim to process cancellation requests within 48 hours. Eligible refunds may take up to five business days to appear on the original payment method.
