These Terms and Conditions apply to bookings made directly with Terralong Terrace Apartments (ABN 93 786 825 295). By confirming a reservation, the person making the booking agrees to these terms on behalf of all guests included in the reservation.
Bookings made through a third-party booking service or travel provider may also be subject to that provider’s terms, rate conditions and cancellation rules. Where different conditions have been specifically disclosed for a booking made through another provider, those conditions apply to that booking to the extent of any inconsistency with these direct-booking terms.
Bookings and payment
All reservations are subject to availability. A booking is confirmed once the required deposit or full payment has been received and confirmation has been issued.
- Bookings made 15 or more days before arrival require a deposit equal to the first night’s accommodation.
- Bookings made within 14 days of arrival require full payment at the time of booking.
- For bookings made 15 or more days before arrival, the remaining balance is due 14 days before arrival.
- An automatic payment request may be sent by email where a balance remains payable.
- Bank transfer may be available by prior arrangement where sufficient time remains before arrival.
Card payments are processed through third-party payment services. Any card surcharge applying at the time of payment will be disclosed before payment is completed and will only be imposed where permitted by applicable law and payment-network rules.
Cancellations and refunds
Standard dates
- Cancellations made at least 7 days before arrival receive a full refund, including any deposit paid.
- Payments are non-refundable when cancellation is requested fewer than 7 days before arrival, subject to any rights or remedies that apply under Australian Consumer Law.
Peak periods
- Cancellations made at least 14 days before arrival receive a full refund, including any deposit paid.
- Payments are non-refundable when cancellation is requested fewer than 14 days before arrival, subject to any rights or remedies that apply under Australian Consumer Law.
Peak periods are 24 December to 27 January inclusive, the Easter long weekend and NSW public-holiday long weekends.
Cancellation requests should be submitted through our Cancellation Form. If the form is unavailable, please contact us in writing.
Further information is available in our Cancellation Policy.
Changes to bookings
We will assist with requests to change booking dates where reasonably possible. Changes are subject to availability, current rates and any booking or cancellation conditions applying to the reservation.
A requested change is not confirmed until it has been accepted by Terralong Terrace Apartments in writing.
Check-in and check-out
- Check-in is available from 2.00 pm.
- Check-out is required by 10.00 am.
- Self-check-in instructions will be provided before arrival.
- Early check-in and late check-out requests are subject to availability and cannot be guaranteed.
Occupancy and guest responsibility
The number of guests staying in an apartment must not exceed the occupancy confirmed in the reservation. The person responsible for the booking must be at least 18 years old and must stay at the property for the duration of the reservation.
The correct number of guests must be provided when booking. Guests are responsible for their own conduct and for the conduct of visitors associated with their reservation.
House rules
Guests and visitors must behave reasonably and respect the comfort, safety and amenity of other guests, residents and neighbours.
- Smoking and vaping are not permitted inside apartments or enclosed common areas.
- Parties, events, hens’ nights, bucks’ nights and similar gatherings are not permitted.
- Quiet hours apply from 10.00 pm to 7.00 am.
- Pets are not permitted.
- Guests must not cause unreasonable noise, disruption or interference with other guests, residents or neighbours.
- Keys, remotes and access devices must be used responsibly and returned or left as instructed at the end of the stay.
Terralong Terrace Apartments may require a guest or visitor who seriously or repeatedly breaches these conditions to leave the property, subject to applicable law.
Damage, loss and additional cleaning
Guests are responsible for damage, loss or excessive cleaning caused by themselves, members of their group or their visitors, excluding reasonable wear and tear.
We may seek to recover reasonable costs arising from damage to the apartment, its contents or common property; missing items; excessive cleaning; lost keys, remotes or access devices; unauthorised occupancy; or a breach of the house rules that results in reasonable loss or expense.
Where a charge or claim is proposed, the guest will be advised of the reason and amount.
Apartment photographs and allocation
Photographs show examples of the accommodation available within each apartment category. Individual layouts, furniture, décor, outlook, finishes and flooring may vary between apartments within the same category.
We will provide the apartment category and core facilities confirmed in the reservation. Requests for a particular apartment, floor, location, bedding configuration or outlook will be considered but cannot be guaranteed unless confirmed in writing.
Facilities and interruptions
Guests must use apartments, parking areas, the pool and shared facilities responsibly and comply with applicable signs and instructions.
Utilities, internet access or shared facilities may occasionally be affected by maintenance, weather, external service providers or other circumstances beyond our reasonable control. Where this occurs, we will take reasonable steps to restore the affected service or provide assistance where reasonably possible.
Nothing in this section affects any right or remedy available under Australian Consumer Law.
Australian Consumer Law
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
Where a right or remedy under Australian Consumer Law applies despite another provision of these Terms, the applicable law will prevail.
Privacy
Personal information collected in connection with enquiries, bookings, payments and stays is handled in accordance with our Privacy Policy.
Contact
Questions about a reservation or these Terms and Conditions can be directed to Terralong Terrace Apartments using the details provided on your booking confirmation or our Contact page.
